Account Manager

Overview

Role responsible for customer success, retention, and expansion.

Ideal candidate has 3-5 years of account management experience, preferably in a SaaS startup.

Locations

• United States

Requirements

• 3-5 years account management experience
• 1 year SaaS startup experience
• Proven ability to manage multiple projects

Responsibilities

• Manage customer relationships
• Increase platform usage
• Ensure customer satisfaction
• Identify up-sell opportunities
• Manage customer escalations

Benefits

• Competitive compensation
• 401k
• Healthcare benefits
• 20 days PTO
• Paid parental leave
• Remote work flexibility