Member Services Associate

Overview

Role involves engaging with members and assisting with billing and claims.

Ideal candidate has 1-2 years in member support with billing and claims experience.

Locations

• United States

Requirements

• 1-2 years member-facing experience
• 1+ years billing and claims experience
• Strong customer service orientation
• Proficient in Google Workspace tools
• Strong written and verbal communication skills

Responsibilities

• Engage with members via messaging and calls
• Assist with billing and claims
• Process reimbursement requests
• Triaging member issues
• Provide general support for member inquiries

Benefits

• Health benefits
• Parental leave
• 401K matching
• Professional development stipend
• Access to wellness partnerships