Manager, Member Benefit Services

Overview

Role involves managing a team to deliver high-quality member services in family planning.

Ideal candidate has 5-7 years in customer service operations and experience managing teams.

Only candidates located within the United States are considered

Locations

• United States

Requirements

• 5-7 years in Customer Service Operations
• 3 years managing teams of 10-12
• 1-3 years in fertility space
• 1-3 years in managed health care or insurance
• Experience in fast-paced environments

Responsibilities

• Manage Member Services Representatives
• Drive team culture and processes
• Resolve member issues
• Analyze performance metrics
• Facilitate team alignment with objectives

Benefits

• Health benefits
• Parental leave
• Professional development stipend
• 401K matching
• Access to wellness partnerships