Customer Technical Support Engineer - French Speaker

Overview

Role involves supporting transit agencies and technology partners by resolving technical issues.

Ideal candidate has client-facing technical support experience and fluency in French.

This role is only open to candidates based in Canada

Locations

• Canada

Requirements

• Proven experience in client-facing technical support
• Fluency in French
• Strong technical skills

Responsibilities

• Act as primary contact for technical support
• Diagnose and troubleshoot incidents
• Manage incident reports and escalations
• Resolve technical and non-technical issues
• Investigate platform and hardware issues
• Assist with customer configurations
• Deliver training to customers
• Create and maintain internal documentation

Benefits

• Remote-first environment
• Extended health and dental coverage
• Generous annual leave policy
• Access to co-working spaces
• Learning and development budget
• Annual company retreat
• Work from anywhere for up to 3 months