Senior Director, Product Management & Production Support - Core Platform

Overview

Role involves leading product management and production support for the Core Platform.

Ideal candidate has 12+ years in product management with a strong background in payments and fintech.

Locations

• United States

Requirements

• 12+ years in product management or production support
• Experience in payments, fintech, or SaaS
• Proven track record in setting vision and strategy
• High EQ and leadership skills
• Exceptional communication skills
• Deep understanding of payment industry ecosystem
• Deep technical acumen
• Proficient in identifying key metrics and analyzing data

Responsibilities

• Lead product management and production support teams
• Shape strategic direction of core platform
• Enhance global support processes
• Drive alignment between customer needs and product investments
• Deliver measurable improvements to customer satisfaction
• Grow and mentor senior product organization
• Create executive-friendly views of production health
• Connect platform capabilities with customer outcomes

Benefits

• Multiple health insurance options
• Flexible time off
• Retirement savings program
• Equity in a publicly-traded company
• Family-forming benefits
• Free therapy sessions
• Monthly stipend for remote work
• Annual development dollars