Customer Service AI & Automation Specialist

Overview

Role focused on optimizing AI-powered customer engagement channels and enhancing self-service experiences.

Ideal candidate has 3-5 years in customer experience and proven experience with automation tools.

Locations

• Singapore

Requirements

• 3-5 years in customer experience
• 1-2 years leading teams
• Experience with self-service and automation tools

Responsibilities

• Manage AI-powered support channels
• Analyze customer interaction data
• Collaborate with platform partners