Customer Success Escalation Lead

Overview

Role involves being a key technical advisor and product advocate for Customer Success Management.

Ideal candidate has 5-7 years of experience with forensic tools and strong communication skills.

Locations

• United States

Requirements

• Degree in Engineering, IT, or Computer Science
• 5-7 years experience with forensic tools
• Strong presentation and communication skills

Responsibilities

• Serve as product expert for Customer Success
• Guide customers through onboarding
• Collaborate with CSMs to tailor solutions
• Advocate for customer needs
• Conduct product demonstrations
• Act as escalation liaison
• Provide technical training to CSMs
• Maintain understanding of market trends

Benefits

• Generous time off
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Healthcare and retirement benefits