Support Engineer - Tier 1

Overview

Role involves troubleshooting and resolving customer issues while enhancing support processes.

Ideal candidate should have 3+ years of experience with knowledge in QA/Automation testing and strong communication skills.

Locations

• India, Karnataka, Bengaluru

Requirements

• 3+ years of experience
• Knowledge of QA/Automation testing
• Proficient in HTML, CSS, JavaScript
• Knowledge of ticketing systems like Salesforce and Jira

Responsibilities

• Research and troubleshoot customer issues
• Take ownership of customer issues
• Create and evolve support processes
• Work cross-functionally to improve customer experience

Benefits

• Generous parental leave
• Rich health benefits
• Employee wellness perks
• Collaboration perks
• Rewards and recognition programs