Client Support Specialist- Billing

Overview

Role involves providing client support and resolving billing queries.

Ideal candidate has 1+ years of experience in healthcare billing customer service.

Locations

• United States, California, San Francisco

Requirements

• 1+ years in healthcare billing customer service
• Experience in medical billing helpful
• Experience with Zendesk, Salesforce, or JIRA a plus

Responsibilities

• Act as billing liaison resolving customer queries
• Follow up on returned claims
• Keep clients informed of billing status
• Collaborate with internal teams to resolve client cases
• Troubleshoot client account issues
• Collaborate with technical teams to improve experience
• Work on a scheduled shift and holidays

Benefits

• Comprehensive healthcare coverage
• Equity through restricted stock units
• Paid Parental Bonding Leave
• 401k and retirement benefits
• Employee Well-being Program
• Competitive time off policies
• Coaching and therapy services
• Monthly technology stipend