Care Team Representative

Overview

Role involves providing technical support and maintaining customer satisfaction for Lumivero's products.

Ideal candidate should have 2+ years of experience in Technical Customer Support with strong communication skills.

Locations

• United States

Requirements

• 2+ years in Technical Customer Support
• Excellent communication and organization skills
• Strong attention to detail

Responsibilities

• Provide Level 1 & 2 technical support
• Develop and maintain support resources
• Collaborate with engineering to fix software issues
• Learn about program admins' objectives
• Contribute to knowledge base
• Monitor ticket trends for enhancements
• Share ideas for ticket prevention

Benefits

• Annual performance-based bonus
• Annual tech stipend
• Flexible remote work environment
• Opportunities for career advancement