Search Engineer, Technical Support

Overview

Role involves assisting clients with technical issues and product functionality.

Ideal candidate has 2+ years of experience with search technologies and strong customer support skills.

This role is open to candidates in India

Locations

• India

Requirements

• 2+ years experience with Lucene/Solr
• 3+ years in customer-facing tech support
• Proficiency with Java and scripting languages
• Experience with technical support CRM systems
• Knowledge of data science and machine learning concepts

Responsibilities

• Field incoming questions and help users configure products
• Troubleshoot complex search issues
• Document solutions into knowledge base
• Identify opportunities for additional customer value
• Communicate customer feedback to internal teams
• Collaborate to resolve critical issues
• Participate in on-call rotation

Benefits

• Top-notch medical, dental and vision coverage
• Generous PTO policy
• Various leave policies
• Discretionary variable bonus
• Region-specific benefits