Technical Support Engineer, L2

Overview

Role involves providing technical support and resolving customer issues.

Ideal candidate has 2+ years of technical support experience and strong analytical skills.

Locations

• United States

Requirements

• At least 2 years of experience
• Fluent in English
• Experience with desktop applications (macOS, Windows, Linux)
• Knowledge in cloud environments (e.g. AWS)
• Experience in multi-host environments

Responsibilities

• Maintain a positive attitude toward customers
• Respond to customer inquiries
• Resolve cases and track progress
• Work with teams for high-quality support
• Analyze customer usage and provide feedback

Benefits

• Unlimited PTO
• Competitive salary
• Stock options
• Full health coverage