Customer Success Manager

Overview

Role focused on enhancing customer value and driving product adoption.

Ideal candidate has 2+ years in Customer Success with experience in managing multiple accounts.

You must reside and have the legal right to work in the United States

Locations

• United States, Massachusetts, Boston

Requirements

• 2+ years in Customer Success
• Experience managing 70-200+ accounts
• Prior experience in localisation industry
• Strong communication skills in English
• Comfort with data analysis
• Familiarity with customer success tools
• Ability to work independently

Responsibilities

• Own onboarding process for new customers
• Manage 50-200+ accounts
• Drive product adoption
• Identify churn risks
• Collaborate with cross-functional teams
• Develop customer success plans
• Champion customer voice internally

Benefits

• Competitive salary
• Fully remote
• Flexible working hours
• Co-working budget
• Flexible vacation policy
• Equipment budget
• Learning & Development program
• Health insurance
• Wellness benefits