Customer Success Manager

Overview

Role focused on enhancing customer success and driving product adoption.

Ideal candidate has 2+ years in Customer Success with fluency in Korean or Chinese.

You must reside and have the legal right to work in Singapore or South Korea

Locations

• South Korea
• Singapore

Requirements

• 2+ years in Customer Success
• Fluency in Korean or Chinese
• Experience managing 70-200+ accounts

Responsibilities

• Own onboarding process for new customers
• Manage 50-200+ accounts
• Drive product adoption
• Identify churn risks
• Collaborate with cross-functional teams
• Develop customer success plans
• Champion customer voice internally

Benefits

• Competitive salary
• Employee stock options
• Flexible working hours
• Co-working budget
• Flexible vacation policy
• Equipment budget
• Learning & Development program
• Health insurance
• Wellness benefits