Customer Support Executive

Overview

Role involves assisting users with app functionality and resolving issues.

Ideal candidate should be fluent in multiple regional languages and have prior customer support experience.

Locations

• India

Requirements

• Fluency in regional languages required
• Prior customer support experience desirable
• Excellent communication skills
• Ability to handle complaints professionally
• Familiarity with customer support tools
• Strong organizational skills
• Access to personal smartphone and laptop required

Responsibilities

• Respond to customer inquiries
• Assist users with app functionality
• Provide feedback for improvements
• Document customer queries
• Collaborate to resolve user concerns
• Maintain customer satisfaction
• Engage with users to build relationships