Technical Account Manager

Overview

Role involves managing customer onboarding and providing technical support.

Ideal candidate has 5+ years in customer support with strong technical troubleshooting skills.

Locations

• Australia

Requirements

• 5+ years in Customer Support or Technical Implementation
• Proficiency in SQL and web APIs
• Experience with Enterprise-scale clients

Responsibilities

• Manage customer onboarding
• Collaborate with Account Management
• Troubleshoot technical issues
• Develop customer relationships
• Serve as product SME
• Maintain product documentation
• Provide feedback to R&D

Benefits

• Flexible vacation policy
• Generous parental leave
• Impactful role in a fast-growing startup