Technical Support Specialist- Robotics

Overview

Role involves providing technical support for robotic systems and managing customer support tickets.

Ideal candidate has 2+ years of technical support experience and strong troubleshooting skills.

Locations

• United States

Requirements

• Degree in Robotics, IT, or related field
• 2+ years in Technical Support
• Experience with ticketing systems
• Expertise in troubleshooting hardware, software, and network issues
• Excellent English communication skills

Responsibilities

• Manage customer support tickets
• Serve as first point of contact
• Diagnose and resolve technical issues
• Collaborate with engineering teams
• Monitor and manage tickets
• Create knowledge base articles
• Maintain communication with customers