L2 Support Engineer

Overview

Role involves providing L2 support and resolving complex customer issues in a production environment.

Ideal candidate has 2-4 years of experience in technical support with strong skills in Python and AWS.

Candidates must reside in Mexico, Brazil, Argentina, or Chile

Locations

• Argentina
• Brazil
• Mexico
• Chile

Requirements

• 2-4 years in technical support
• Experience with complex customer issues
• Strong background in API design

Responsibilities

• Ensure reliable L2 support for US customers
• Investigate and resolve customer issues
• Deliver strong communication with customers

Benefits

• Competitive salary
• Professional development opportunities
• Dynamic work environment
• Flexible work arrangements