Customer Response Specialist

Overview

Role focused on providing exceptional customer service and managing technical inquiries.

Ideal candidate has 3+ years in a technical support role with strong customer service skills.

Locations

• Bulgaria

Requirements

• 3+ years in a technical role
• Strong English communication skills
• Experience in customer support

Responsibilities

• Address customer inquiries via multiple channels
• Manage incident responses
• Collaborate with internal teams
• Monitor and diagnose customer alerts
• Promote effective communication
• Prioritize cases based on urgency
• Simplify technical information
• Lead by example in customer service

Benefits

• Health benefits
• 28 vacation days
• Tuition reimbursement
• Food vouchers
• Multisport card