Customer Success Manager

Overview

Role focused on enhancing customer experience and driving value through consultative service.

Ideal candidate should have 3+ years of experience in customer success within a B2B tech environment.

Candidates located in the Central Time Zone are strongly preferred

Locations

• United States

Requirements

• 3+ years in customer success or similar role
• Experience in B2B Tech
• Strong project management skills

Responsibilities

• Serve as primary contact for customers
• Onboard new employer customers
• Increase value and drive revenue from existing customers
• Educate customers on configuration options
• Work cross-functionally to resolve customer needs
• Create bug reports in Jira
• Facilitate bulk asset transfers
• Build relationships with third-party vendors

Benefits

• Competitive salaries
• Stock options
• Medical, dental, vision coverage
• 401k plan
• Flexible vacation policy
• Paid parental leave
• Lifestyle spending accounts
• Medical travel benefits