Product Support Specialist

Overview

Role focused on supporting customers and improving product operations.

Ideal candidate should have excellent communication skills and experience with technical troubleshooting.

Only candidates from North America and Europe are considered

Locations

• Northern America
• Europe

Requirements

• Excellent communication skills
• Experience troubleshooting technical issues
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus

Responsibilities

• Support customers in onboarding and issue resolution
• Investigate and resolve customer issues
• Document and reproduce bugs
• Surface trends from customer feedback
• Lead strategic projects to improve support experience

Benefits

• Work-life balance
• Competitive salary and equity
• Paid lunch and coffee
• Paid co-working space
• Health, dental, and vision insurance
• 5 weeks of paid vacation
• 4 months of paid parental leave