Product Support Specialist

Overview

Role focused on supporting customers and improving product experience.

Ideal candidate should have excellent communication skills and experience with technical troubleshooting.

Only candidates from US time zones are considered

Locations

• United States

Requirements

• Excellent communication skills
• Experience troubleshooting technical issues
• Passion for technology and quality

Responsibilities

• Support customers in onboarding and issue resolution
• Investigate and resolve customer issues
• Document and reproduce bugs
• Surface customer feedback trends
• Lead strategic projects to improve support experience

Benefits

• Work-life balance
• Competitive salary and equity
• Paid lunch and coffee
• Paid co-working space
• Health, dental, and vision insurance
• 5 weeks of paid vacation
• 4 months of paid parental leave