Senior Analyst, Voice of Customer Insights

Overview

Role involves analyzing customer feedback to drive improvements in customer experience and retention.

Ideal candidate has 4-6 years of experience in Customer Insights or Data Analytics with strong SQL skills.

Locations

• Canada, Ontario, Toronto

Requirements

• 4-6 years in Customer Insights or Data Analytics
• SQL skills
• Proficiency with BI tools (Power BI, Tableau)

Responsibilities

• Gather and analyze customer feedback data
• Design and manage reporting dashboards
• Identify trends and root causes from feedback
• Translate data into actionable insights
• Support Voice of Customer Committee operations
• Collaborate with cross-functional partners
• Conduct ad hoc analysis projects
• Track effectiveness of feedback actions

Benefits

• Unlimited paid time off
• Health insurance
• Health and wellness benefits
• Flexible working policy
• Paid leave assistance for new parents
• Volunteer day
• Linkedin learning
• Lightspeed RSU program