Senior Analyst, Voice of Customer Insights

Overview

Role involves analyzing customer feedback to drive improvements in customer experience.

Ideal candidate has 4-6+ years in Customer Insights with strong analytical and storytelling skills.

Locations

• Canada, Quebec, Montreal

Requirements

• 4-6+ years in Customer Insights or Data Analytics
• Strong experience with survey platforms
• Proficiency with BI tools (Power BI, Tableau)

Responsibilities

• Gather and analyze customer feedback data
• Design and manage reporting dashboards
• Identify trends and root causes from feedback
• Translate data into actionable insights
• Support Voice of Customer Committee operations
• Track effectiveness of feedback actions
• Collaborate with cross-functional partners
• Conduct ad hoc analysis projects

Benefits

• Unlimited paid time off
• Health insurance
• Health and wellness benefits
• Flexible working policy
• Lightspeed RSU program
• Paid leave assistance for new parents
• Volunteer day
• Linkedin learning