Implementation Consultant II

Overview

Role focused on ensuring successful onboarding and customer retention for retailers.

Ideal candidate has experience in customer success or onboarding with strong communication skills.

Locations

• Canada, Ontario, Toronto

Requirements

• Experience in customer success or onboarding
• Intermediate Google Sheets or MS Excel skills
• Exceptional communication skills

Responsibilities

• Provide training and support to retailers
• Build inventory and customer databases
• Achieve onboarding targets and deadlines
• Understand retailer needs and set up workflows
• Stay updated with product and retail best practices
• Identify upgrade opportunities
• Document feedback for improvement

Benefits

• Unlimited paid time off
• Health insurance
• Flexible working policy
• Health and wellness benefits
• Paid leave assistance for new parents
• Volunteer day
• Lightspeed RSU program
• Linkedin learning