Director, Voice of Customer Insights

Overview

Role responsible for designing and executing the Voice of Customer strategy to inform business decisions.

Ideal candidate has 10+ years in customer insights with strong leadership and survey design experience.

Locations

• Canada, Quebec, Montreal
• Canada, Ontario, Toronto

Requirements

• 10+ years in VoC or Customer Insights
• Strong background in survey design
• Experience in leading teams across regions

Responsibilities

• Define and execute VoC strategy
• Lead customer feedback frameworks
• Synthesize customer feedback into insights
• Oversee VoC tooling and reporting
• Build and lead a high-performing team
• Drive customer-centric culture
• Manage stakeholder relationships
• Represent customer voice in executive forums

Benefits

• Unlimited paid time off
• Health insurance
• Flexible working policy
• Health and wellness benefits
• Lightspeed RSU program
• Paid leave assistance for new parents
• Volunteer day
• Linkedin learning