Technical Account Manager

Overview

Role involves delivering expert support to strategic customers and managing technical issues.

Ideal candidate should have 4-7 years of experience in technical support with strong troubleshooting skills.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future

Locations

• United States, North Carolina
• United States, District of Columbia
• United States, Iowa
• United States, Texas
• United States, Illinois
• United States, Missouri
• United States, Minnesota
• United States, Kansas
• United States, California
• United States, Arizona
• United States, Washington
• United States, Nebraska

Requirements

• Associate degree or equivalent experience
• 4-7 years in technical support or related role
• Experience with ServiceNow and Salesforce
• Strong troubleshooting skills
• Excellent communication skills

Responsibilities

• Serve as primary contact for customers
• Collaborate with internal teams for issue resolution
• Host quarterly reviews with customers
• Manage customer-driven projects
• Maintain visibility on client health
• Create and update support documentation
• Develop strategic plans for improvement
• Participate in On-Call rotation