Customer Success Manager

Overview

Role focused on driving customer success and revenue growth in the insurance industry.

Ideal candidate has 3+ years in Customer Success with strong ownership and analytical skills.

Strong preference for candidates based in Boston or San Francisco

Locations

• United States, Massachusetts, Boston
• United States, California, San Francisco

Requirements

• 3+ years in Customer Success or Account Management
• Experience with post-implementation success strategies
• Strong communication and relationship-building skills

Responsibilities

• Manage relationships with enterprise customers
• Design post-implementation customer journeys
• Lead Executive Business Reviews
• Identify expansion opportunities
• Collaborate with Sales and Product teams

Benefits

• Competitive salary with equity options
• Unlimited PTO
• 401(k) plan
• Comprehensive health, dental, and vision insurance
• Flexible work environment
• Collaborative company culture