Senior Director of Customer Experience Operations

Overview

Role focused on establishing and leading a high-performing CX operations team.

Ideal candidate should have 10-15+ years of experience in operations with a strong background in AI solutions.

Locations

• Northern America

Requirements

• 10-15+ years of experience in operations or customer experience
• Proven track record of building and leading teams
• Experience with AI solutions in business operations
• Expertise in resource management and capacity planning
• Strong leadership and communication skills

Responsibilities

• Develop and execute an Operational Roadmap
• Build and lead a talented team
• Drive annual CX planning process
• Optimize service delivery
• Enhance product support efficiency
• Develop scalable processes for customer retention
• Implement tools to track customer success metrics
• Lead initiatives for customer health scoring models

Benefits

• Competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO