Customer Success Manager

Overview

Role focused on enhancing customer satisfaction and retention through effective communication and support.

Ideal candidate should have proven experience in customer-facing roles and fluency in Mandarin.

Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, or Washington

Locations

• China

Requirements

• Fluent in Mandarin required
• Experience in customer-facing role required
• Background in e-commerce or affiliate marketing preferred

Responsibilities

• Understand customer objectives and challenges
• Serve as primary contact for customers
• Engage with customers to drive platform adoption
• Collaborate with sales for upselling opportunities
• Conduct regular customer check-ins
• Advocate for customers internally
• Monitor customer satisfaction metrics
• Develop understanding of platform and industry trends

Benefits

• Dynamic work environment
• Competitive salary and benefits
• Open vacation and sick policy
• Professional growth opportunities
• Diversity and inclusion culture