Customer Success Associate (Trilingual)

Overview

Role focused on enhancing customer success through effective communication and problem-solving.

Ideal candidate should have 2-5 years of call center experience and be fluent in Portuguese, Spanish, and English.

Locations

• United States

Requirements

• Fluency in Portuguese and English required
• 2-5 years call center experience
• Strong communication skills
• Passion for technology
• Ability to adapt in a dynamic environment

Responsibilities

• Respond to customer inquiries
• Document customer interactions
• Ensure adherence to policies
• Achieve service targets
• Enhance service quality
• Provide technical advice
• Identify network problems
• Collaborate with Customer Success Manager