Customer Operations Executive (Spanish speaker - US Loans)

Overview

Role focused on managing customer operations for US loans, requiring Spanish fluency.

Ideal candidate should have 2+ years in customer-facing roles and fluency in Spanish.

Locations

• United Kingdom, England, London

Requirements

• At least 2 years in customer-facing role
• Fluency in Spanish required
• Excellent communication skills
• Comfortable with technology

Responsibilities

• Interact with applicants via phone, email, and chat
• Support applicants in loan applications
• Verify loan applicant information
• Ensure customer-first interactions
• Coordinate with internal teams
• Suggest process improvements
• Deliver tailored responses to customers
• Meet performance targets

Benefits

• 25 days annual leave
• Private health insurance
• Flexible working hours
• Fully stocked kitchen