Engagement Manager

Overview

Role focused on managing customer relationships and driving account growth within the Customer team.

Ideal candidate has 2+ years in B2B SaaS Customer Success or Account Management and a strong understanding of the legal industry.

Locations

• United Kingdom, England, London

Requirements

• 2+ years in B2B SaaS Customer Success or Account Management
• Understanding of the legal industry
• Experience with Salesforce and Outreach
• Excellent presentation skills
• Ability to travel for customer visits
• Right to work in the UK

Responsibilities

• Manage customer relationships
• Drive account growth
• Conduct customer visits
• Articulate value propositions
• Monitor customer health metrics
• Gather feedback for product improvement
• Represent company at events
• Engage with clients face-to-face

Benefits

• Competitive salary
• 25 days holiday
• Early Finish Fridays
• Pension
• Personal Learning & Development budget
• Access to Mental healthcare
• Enhanced parental leave
• Career progression opportunities