Head of Client Success Management, DACH, German Speaker

Overview

Role involves leading client success management to ensure satisfaction, retention, and growth.

Ideal candidate has proven experience in customer success leadership, preferably in EdTech, and advanced proficiency in English and German.

Locations

• Serbia
• Germany
• Spain

Requirements

• Proven experience in customer success leadership
• Advanced proficiency in English and German
• Experience using CRM software
• Bachelor's degree in Business, Marketing, or related field

Responsibilities

• Provide strategic leadership to Client Success Management team
• Build and mentor a high-performing team
• Serve as primary escalation point for client issues
• Develop and implement client success strategies
• Collaborate with senior management and cross-functional teams
• Manage company policies related to client satisfaction

Benefits

• Work-life balance
• Learning & development opportunities
• Community events
• Cultural collaboration
• Referral bonus