Customer Complaints Handler

Overview

Role involves managing customer complaints and improving service quality.

Ideal candidate should have a background in law and strong communication skills.

Locations

• United Kingdom, England, London

Requirements

• Graduate preferred
• Excellent communication skills
• Detail-oriented
• Proactive and ambitious
• Organizational skills
• Understanding of law firm culture
• Working knowledge of Word, Excel, Outlook

Responsibilities

• Handle customer complaints
• Manage complex investigations
• Maintain feedback database
• Support service quality initiatives
• Review departmental processes
• Develop retention strategies
• Handle contractual queries
• Assist with legal research

Benefits

• Pension contribution
• Private health insurance
• Gym contribution
• Life insurance
• Professional development fund
• Enhanced parental leave
• Volunteer day
• Dog friendly office