Customer Success Manager

Overview

Role focused on guiding customer success through LeafLink's marketplace and financial services.

Ideal candidate has 3+ years in customer success with a strong understanding of the cannabis industry.

Locations

• United States

Requirements

• 3+ years in customer-facing role
• 3+ years communicating technical software
• Business degree or equivalent experience preferred

Responsibilities

• Manage customer success for assigned accounts
• Provide tailored solutions and best practices
• Expand customer usage of LeafLink services
• Build relationships with cannabis brands and retailers
• Track customer updates through Salesforce
• Collaborate with cross-functional teams
• Identify process improvement opportunities
• Ensure client satisfaction and loyalty

Benefits

• Flexible PTO
• Stock option plan
• 5 Days of Volunteer Time Off
• Competitive compensation
• 401k match
• Comprehensive health coverage
• Commuter Benefits