Technical Customer Service Specialist

Overview

Role involves liaising between Customer Service and technical teams to optimize tools and processes.

Ideal candidate should have 3-5 years of experience in technical customer service with strong analytical skills.

Locations

• Spain, Barcelona, Barcelona

Requirements

• Bachelor's degree required
• 3-5 years of experience in technical customer service
• Familiarity with CRM systems and ticketing platforms

Responsibilities

• Analyze and resolve technical incidents
• Coordinate with technical teams for integrations
• Train Customer Service team on new tools

Benefits

• Growth and career development
• Flexible career path
• Office perks like free coffee and snacks