Overview
Role focused on ensuring quality in customer service interactions and recommending improvements.
Ideal candidate should have experience in quality monitoring and strong attention to detail.
remotepermanentfull-timeEnglishMicrosoft Officedata analysis
Locations
Requirements
Previous experience in quality monitoring Ability to lead calibration sessions
Responsibilities
Inspect Customer Service procedures Review agent interactions Provide feedback to agents Facilitate solutions through data analysis Ensure legal standards are met
Benefits