Leadtech Group

Quality Analyst

Leadtech Group

Overview

Role focused on ensuring quality in customer service interactions and recommending improvements.

Ideal candidate should have experience in quality monitoring and strong attention to detail.

remotepermanentfull-timeEnglishMicrosoft Officedata analysis

Locations

  • Colombia

Requirements

  • Previous experience in quality monitoring
  • Attention to detail
  • Ability to lead calibration sessions

Responsibilities

  • Inspect Customer Service procedures
  • Review agent interactions
  • Provide feedback to agents
  • Monitor quality metrics
  • Recommend improvements
  • Facilitate solutions through data analysis
  • Keep quality records
  • Ensure legal standards are met

Benefits

  • Competitive salary
  • 15 days of vacation
  • Remote work