Technical Support Engineer

Overview

Role focused on delivering exceptional support to users.

Ideal candidate has 2+ years in customer support for technical products with strong communication skills.

Locations

• United States, Illinois

Requirements

• At least 2 years of experience
• Exceptional verbal and written communication skills
• Customer-first mindset

Responsibilities

• Manage customer tickets
• Provide effective solutions
• Report bugs and feature requests
• Escalate issues
• Collaborate with team
• Share knowledge
• Support via multiple channels

Benefits

• Fully remote
• Paid time off
• Family leave
• Company equity
• Welcome kit