Technical Support Engineer

Overview

Role involves diagnosing and resolving customer issues on the Kustomer platform.

Ideal candidate has 2+ years of experience in technical support and fluency in Spanish.

Locations

• United States

Requirements

• 2+ years experience
• Fluency in Spanish
• Understanding of JavaScript, JSON, Rest API, HTML, React, TypeScript
• Experience with developer tools and APIs
• Strong communication skills

Responsibilities

• Diagnose and troubleshoot customer issues
• Take ownership of customer problems
• Document technical knowledge
• Provide technical help
• Empathize with customers
• Participate in team projects
• Handle sensitive personal data
• Ensure 24/5 coverage

Benefits

• 100% healthcare coverage
• 401K
• WiFi reimbursement
• Mobile reimbursement
• Generous vacation policy
• Stock options