Senior Complaints Specialist

Overview

Role involves managing customer complaints and improving processes.

Ideal candidate has 6+ months in complaints handling within financial services.

Locations

• United Kingdom, England, London

Requirements

• 6 months experience in financial services
• Knowledge of regulatory requirements for complaint handling
• Excellent written and verbal communication skills

Responsibilities

• Investigate and resolve customer complaints
• Provide feedback to improve processes
• Support other departments
• Conduct root cause analysis
• Help vulnerable customers

Benefits

• 25 days annual leave
• Mental health support
• Workplace pension
• Top-notch equipment
• Cycle to Work scheme
• Electric Car scheme
• Enhanced parental leave
• Room for growth