Customer Support Specialist

Overview

Role involves providing customer support and improving customer experience.

Ideal candidate should have banking and customer service experience with strong communication skills.

Locations

• United Kingdom, England, London

Requirements

• Banking experience
• Customer service experience
• Strong communication skills

Responsibilities

• Provide high levels of customer service
• Handle customer complaints
• Identify customer needs
• Collaborate with product teams
• Support vulnerable customers
• Mentor new joiners
• Spot customer trends
• Escalate feedback to product team

Benefits

• Generous holiday time
• Personal days
• Mental health support
• Workplace pension
• Top-notch equipment
• Modern office
• Cycle to Work scheme
• Enhanced parental leave