Customer Support Lead

Overview

Role involves managing customer support operations and shaping the support experience.

Ideal candidate has experience in customer support operations and a hands-on, resourceful approach.

Locations

• Europe

Requirements

• Experience in building/scaling customer support operations
• Strong ownership and initiative
• Ability to balance strategy with execution

Responsibilities

• Manage support operations
• Configure helpdesk tools
• Analyze support metrics
• Design support workflows
• Oversee self-service resources
• Develop quality assurance framework
• Define support OKRs
• Surface customer feedback

Benefits

• Health insurance
• Workplace pension
• WFH stipend
• Generous paid time off
• Annual company-wide offsite