CX Strategy & Operations Manager

Overview

Role focused on optimizing Professional Services and Customer Success operations through data analysis.

Ideal candidate has over 5 years of experience in analytics driving business strategy and performance.

Locations

• Canada

Requirements

• Over 5 years of relevant experience
• Expert in Google Sheets and Slides
• Knowledge of SQL for basic data analysis

Responsibilities

• Analyze and present CX KPIs
• Create and maintain reports and dashboards
• Manage CX team inquiries and requests