Staff Technical Support Engineer

Overview

Role involves providing technical support and resolving issues for customers using Kong products.

Ideal candidate should have 5+ years of experience in a customer-facing technical role with strong problem-solving skills.

Locations

• United Kingdom, England, London

Requirements

• 5+ years in customer-facing technical role
• Experience with Unix/Linux
• Skills in REST and RESTful APIs
• Coding skills to read and troubleshoot code
• Experience with Docker and Kubernetes
• Knowledge of web architectures including HTTP

Responsibilities

• Assist customers in resolving technical issues
• Create knowledge articles
• Drive innovation within the support team
• Collaborate with customers and partners
• Investigate complex technical puzzles