Director of Technical Support Engineering

Overview

Director role overseeing Technical Support Engineering team and customer satisfaction.

Ideal candidate has 10+ years in enterprise software and strong leadership skills.

Locations

• United Kingdom, England, London

Requirements

• 10+ years experience in enterprise software
• 5+ years in leadership
• Strong leadership skills
• Customer-first orientation
• Strong proficiency with Salesforce, JIRA, Confluence

Responsibilities

• Manage technical support team performance
• Collaborate with cross-functional teams
• Monitor support metrics
• Evaluate processes and suggest improvements
• Manage customer escalations
• Lead special projects