Account Manager

Overview

Role responsible for customer renewals and upselling managed services.

Ideal candidate has 4+ years in biopharma with strong client-facing experience and data analysis skills.

Locations

• United States

Requirements

• 4+ years experience in biopharma or health tech
• 2+ years in client-facing role
• Experience in sales or delivery of data/software services
• Effective communication skills
• Data analysis skills
• Impeccable project management skills
• Experience with senior management relationships
• Expert in structuring client deliverables

Responsibilities

• Provide strategic support and guidance
• Manage engagement scope and contracting
• Collaborate with teams to meet customer objectives
• Communicate value delivered and ROI
• Educate stakeholders on new services
• Ensure support for contractual renewal
• Engage with key decision-makers
• Identify upsell opportunities

Benefits

• Comprehensive health insurance
• Flexible time off
• 401(k) with company match
• Disability insurance
• Life insurance
• Paid time off
• Equity awards
• Commissions