Customer Success Specialist - Inbound

Overview

Role involves educating clients on Knock's services and providing support.

Ideal candidate has 3+ years in real estate and strong communication skills.

Only candidates from the Eastern United States are considered

Locations

• United States

Requirements

• Minimum 3 years of relevant experience
• Real estate experience preferred
• Bilingual in Spanish preferred
• Excellent communication skills
• High emotional intelligence
• Technical proficiency with tools like Google, Zoom, Slack
• Proven success working remotely

Responsibilities

• Educate clients on Knock Bridge Loan
• Resolve client inquiries
• Provide technical assistance
• Follow up on social media
• Work autonomously
• Support team learning
• Handle ad-hoc projects

Benefits

• Top tier medical, dental, and vision premiums
• Flexible Paid Time Off
• Paid parental leave
• Professional development allowance
• Life and disability insurance
• 401K
• Health and wellness allowance
• Co-working space allowance