Customer Support Specialist

Overview

Role involves assisting customers with product issues and ensuring their success with the platform.

Ideal candidate should have customer service experience in a SaaS environment and strong problem-solving skills.

Locations

• Canada

Requirements

• Customer service experience
• Experience in SaaS/Tech
• Strong multitasking skills
• Exceptional problem-solving skills
• Experience writing support documentation

Responsibilities

• Respond to customer queries
• Assist in creating help documentation
• Gather customer feedback
• Monitor customer health
• Share feature requests
• Be the advocate for the customer

Benefits

• Competitive salaries
• Equity in the company
• Great benefits
• Paid vacation
• Life leave days
• Team lunches
• Career growth support