Technical Support Engineer

Overview

Role involves providing high-level technical support and improving customer support practices.

Ideal candidate has 5+ years in technical support and experience in web3 and blockchain.

This role is for full-time employees only (no B2B or contractors)

Locations

• United States

Requirements

• 5+ years in technical customer support
• 1+ year in web3, blockchain, cryptocurrency
• 1+ year with SQL
• Proven API troubleshooting experience
• Strong problem-solving ability
• Outstanding communication skills
• Native or business-level English proficiency

Responsibilities

• Address client inquiries and troubleshoot issues
• Help identify issues and raise tickets
• Assist clients with onboarding and training
• Maintain a knowledge base of staking-related information

Benefits

• Equity share options
• Competitive salary
• Flexible holiday
• Flexible remote working
• Internet connection paid up to €50/month
• Significant personal development budget
• Tech conference budget